|
A dedicated AI Voice Agent that handles your inbound and outbound calls with human-level conversation quality — answering questions, solving problems, booking meetings, creating tickets, and escalating to humans only when truly necessary. 24/7. In any language.
Built on ElevenLabs, Twilio, Vapi, and leading LLMs — grounded in your knowledge base via RAG. Your business gets a conversational AI that actually knows your products, policies, and processes. Not a script. An intelligence.
Answer any question about your business — pricing, hours, products, policies, team — grounded in your RAG knowledge base. Consistent, accurate answers every time, without a human on the line.
Full calendar integration via Google Calendar, Calendly, or Cal.com. The agent checks availability, confirms preferences, books the slot, sends confirmation, and sets reminders — the complete booking flow in one call.
When an issue requires follow-up, the agent creates a structured support ticket in your system — HubSpot, Zendesk, Freshdesk, Linear — with all context captured from the conversation. Nothing falls through the cracks.
Step-by-step troubleshooting flows for common issues, guided by your documentation. The agent walks callers through solutions, confirms resolution, and escalates only when the issue is genuinely unresolvable by automation.
Inbound callers qualified against your ICP criteria in real time. Budget, authority, need, and timeline assessed conversationally. Qualified leads routed to your sales team with a full qualification summary.
Automated outbound calling for appointment reminders, re-engagement campaigns, survey collection, and follow-up sequences. Personalised at scale using CRM data — the right message for each contact.
Seamless handoff to a human agent when required — with full call context transferred. No frustrated callers asked to repeat themselves. Warm transfer protocols with summary notes pre-populated for the human.
Serve callers in English, French, Spanish, Italian, German, Arabic, and more. ElevenLabs multilingual voices sound native. Language detected automatically from the first sentence and maintained throughout the call.
Using ElevenLabs Turbo v2.5, voices are indistinguishable from human in most cases. We custom-clone voices or select from a library of 100+ professional voices across languages and accents.
Yes. The agent maintains full conversation context across turns, references earlier statements, and handles interruptions, corrections, and tangents naturally — just like a human would.
The agent acknowledges uncertainty, offers to escalate to a human, and creates a ticket with the question so your team can follow up. It never fabricates answers.
A standard AI Voice Agent deployment takes 2–4 weeks: 1 week for design and knowledge setup, 1 week for build and integration, 1–2 weeks for testing and QA. Complex enterprise deployments may take 6–8 weeks.
Yes — via Twilio SIP trunking, the agent integrates with virtually any existing PBX or VoIP system. Inbound calls can be routed selectively, and outbound calling uses your existing number.
Call recordings and transcripts are stored in your infrastructure, not shared with third parties. EU data residency options available. Full GDPR compliance documentation provided.
Book a free 30-minute call to scope your AI Voice Agent. We'll map your call flows, define the knowledge base, and plan the integration.